Refund Policy

Thank you for your purchase of my services or digital products. I strive to ensure your satisfaction, and offer the following refund policy to address any issues you may encounter.

1. Refund Policy for Digital Products

1.1 Refundable Circumstances

Due to the nature of digital products, refunds will only be considered under specific circumstances:

  1. Non-Delivery of the Product: If you do not receive the digital product after purchase, please contact me within 7 days. I will investigate the issue and either provide a new download link or issue a refund.
  2. Download Issues: If you experience problems downloading the product, please reach out to me within 7 days of purchase. I will assist you in resolving the issue or provide a refund if the problem cannot be resolved.
  3. Major Defects: If the digital product has significant defects that prevent it from functioning as described, please notify me within 14 days of purchase. I will attempt to fix the issue or provide a refund if the defects cannot be rectified.
  4. Product Not as Described: If the product you receive is substantially different from its description, contact me within 14 days. I will review your request and issue a refund if the product significantly deviates from what was advertised.

1.2 Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  1. Change of Mind: I do not offer refunds if you simply change your mind after purchasing the digital product.
  2. Incompatibility: Please ensure that the digital product is compatible with your software or device before purchasing. Refunds will not be issued for compatibility issues.
  3. Personal Dislike: Refunds are not granted for dissatisfaction based on personal preference.

1.3 Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Me: Use the contact form or send me an email on [email protected] with your order number and a detailed description of the issue.
  2. Provide Documentation: Include any relevant screenshots or files that demonstrate the problem you are experiencing.
  3. Wait for Response: I will review your request and respond within 5 business days. If your request is approved, I will process the refund to your original payment method within 10 business days.

2. Satisfaction Guarantee for Services

2.1 Commitment to Satisfaction

I offer a satisfaction guarantee on all my services. If you are not satisfied with the service provided, I will continue working on the service at no extra cost until you are satisfied.

2.2 How to Address Service Concerns

If you’re not satisfied with the service provided, let me know by using the contact form or by sending an email on [email protected] with your order number and a detailed description of the issue.

Please provide your project details, the specific issues or areas where you are not satisfied, and any additional information that will help me understand your concerns.

2.3 Resolution Process

I will review your concerns and work with you to address them promptly. I am committed to making any necessary adjustments or improvements to ensure your satisfaction.

2.4 Refunds for Services

While my primary goal is to ensure your satisfaction through continued service, if I am unable to meet your expectations after multiple attempts, I may consider a partial or full refund on a case-by-case basis.

Contact Me

If you have any questions about my refund policy, please contact me at:

  • Email: [email protected]
  • Phone: +356 7945 1637 / +356 7905 0860
  • Mailing Address: 33, Trincetta, Mosta, MST 4352, Malta

I appreciate your understanding and cooperation.

This policy is subject to change without notice. Please review this page periodically for updates.

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